WE BUILD IT FOR YOU, NOT AN APP YOU BUY
ARJD builds it into the tools your business already runs: your CRM, your inbox, your helpdesk, your invoicing.
For 20–500 person companies: logistics · e-commerce · professional services
UK · US · Canada
A week watching how your work actually happens, then the drawings: a written plan of what we’d build. Stop there and pay nothing.
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Scroll: the services, the targets, the process, the terms
SERVICES · THE DESCENT · F24 → GROUND
One per floor of the same building. Take the stairs down; the lights are on in all of them.
the night desk
Nobody waits for morning.
A service desk that holds your tone, reads the order history and resolves the 2 a.m. “where is my parcel” on its own, and hands the genuinely hard ones to your team at nine, with the whole thread attached.
Answers on: email · chat · WhatsApp · your helpdesk
the sorting floor
Paper goes to sleep filed.
Invoices, delivery notes, contracts and intake forms: read, checked against the system of record, filed where they belong before the cleaners finish. The stack that used to greet you on Monday doesn’t exist.
Reads: PDF · scans · inboxes · shared drives
the switch room
Handoffs without the hallway.
Order to invoice, onboarding checklist, the approval that waits on one busy person: wired so each step fires the next. What used to move by reminder and goodwill now moves on its own, and logs where it went.
Wires: CRM · ERP · inbox · calendars · sheets
01:00 · ALT 58 M · THE STAIRWELL WINDOW
The city is asleep.
The building isn’t.
the reference floor
A colleague who has read everything.
An assistant that has actually read the policy manual, the price list and every project post-mortem, and sits inside the chat your team already uses. The answer that used to live in one veteran’s head now answers everyone, on the first ask.
Knows: policies · pricing · project history
the call floor
No lead cools overnight.
Enquiries answered in minutes, qualified against your criteria, booked straight into the calendar. The form filled in at seven on Friday evening gets its reply at one minute past, not on Monday morning.
Works: web forms · inbound mail · missed calls
the plant room
Entered once, arrives everywhere.
CRM to warehouse to accounting. Purpose-built lines run where the off-the-shelf connectors stop. Figures are checked at every joint on the way through, every hop logged, so month-end reconciles itself instead of eating your first week.
Joins: APIs · webhooks · legacy exports
SPECIFICATION · THE 6 AM TARGET
Targets, not results: measured in your building from week one, not quoted from someone else’s case study.
WHAT WE BUILD IN THREE SECTORS
FREIGHT & LOGISTICS · SALES & LEAD FOLLOW-UP
Freight books around the clock; quoting starts when the office opens, so the enquiry that lands at 2 a.m. waits for morning, and the quote that lands first is the one being read. We build a desk that reads each enquiry on arrival, prices standard lanes from your own tariff book and answers before the sender is asleep. The awkward one reaches a human at nine, paperwork assembled.
Also, document & data processing: PODs, delivery notes, customs
Design target: first quote in 3 min · 84% answered by 6 am
E-COMMERCE & RETAIL · 24/7 CUSTOMER SERVICE
Peak season does not queue politely: where-is-my-order, returns and address changes arrive faster than a support team can read them, and they do not stop at closing time. We build a desk that settles those three end to end against live order data, in your brand’s own voice, while your team keeps the conversations that need a person. Built so the queue at opening reads zero.
Also, workflow automation: returns, refunds, stock updates
Design target: 71% closed without a human · reply in 41 s
PROFESSIONAL SERVICES · INTERNAL AI ASSISTANTS
Where the engagement letter is still written from scratch by a partner, it gets written in the hour after the day’s real work is done. We build an assistant that drafts from your own precedent: scope, fees, terms. It files the signed copy against the client record. Partners edit instead of starting at a blank page, and the evening goes back to them.
Also, document & data processing: intake, contracts, filing
Design target: first draft in 12 min · 90% out the same day
PROCESS · FOUR WEEKS, START TO KEYS
WK 1
We shadow the work as it actually happens: where requests land, who retypes what, which handoff stalls after five. Field notes, not a slide deck.
WK 2
A floor plan of what we’ll build: which jobs go automatic, which stay human, where the guardrails sit. You strike anything off before a line of it exists.
WK 3–4
Built inside your stack: your CRM, your inbox, your file store. One floor at a time, live behind a switch you can flip off at any hour.
WK 4 +
Handover with documentation your team can actually read, then monitoring. If something drifts at 3 a.m., we see it before you do.
THE TERMS
The walk-through is free. The build is a fixed price per service, quoted with the drawings before anything is built, and if you stop there, you’ve paid nothing. Upkeep is monthly, and you can cancel it any month.
GROUND FLOOR · LOBBY · 21:4703:12
Overnight, the building kept working. Tell us what your 2 a.m. looks like: the unanswered inbox, the unfiled paperwork, the lead going cold. We’ll build the AI that keeps those floors lit. The rest of the skyline can sleep.
Ask for the walk-through: it’s free, and if you stop at the drawings, you’ve paid nothing.
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WHO YOU’LL BE WORKING WITH
Built and run by Alex Davidson, for companies in the UK, US and Canada. The building is new; the spec above is what it is engineered to do. The first clients get the builder himself: every walk-through, every drawing, every build. The marks above are proved in their business before anyone else’s.